Terms of Use
Last updated: 14 October 2026
These Terms of Use (“Terms”) govern your use of the Toyota Walton Motors mobile app and the customer portal at app.toyotawalton.com (together, the “Services”), operated by Toyota Walton Motors, an authorised Toyota dealership on Main Walton Road, Lahore, Pakistan (“Toyota Walton”, “we”, “us”). By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
1. Your account
- You must be at least 18 years old and provide accurate, current information (name, mobile number, email).
- You are responsible for keeping your password and one-time verification codes confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use.
- We may suspend or close accounts that provide false information, misuse the Services or breach these Terms.
2. Adding vehicles and service history
- Only add vehicles that you own or are authorised to manage. Vehicles are verified against Toyota Walton’s records (for example the mobile number registered with the vehicle); some requests may need manual approval, and we may decline or remove a vehicle link.
- Service history, reminders and invoices are shown from our dealership records for your convenience. They are provided for reference only; if anything looks incorrect please contact us. Official tax invoices and documents issued at our counter prevail in case of any difference.
- Service reminders (oil change, periodic maintenance) are estimates based on our records and manufacturer intervals. Please also follow your owner’s manual and your vehicle’s actual condition.
3. Prices, specifications and offers
- Vehicle, part, accessory and service prices shown in the Services are indicative only, are generally ex-factory / list prices, and may change without notice. Taxes, duties, freight, registration and other charges apply as per Government rules and your tax status (filer / non-filer).
- Specifications, features, colours and images are for general information and may differ by variant, model year or market availability. Images may be illustrative.
- Offers and promotions are subject to their own terms, validity dates and availability, and may be withdrawn or changed at any time.
- Despite our care, the Services may contain errors. We are not bound by any price or information that is clearly a mistake.
4. Quotations, bookings and requests
- A quotation request, test-drive request, used car inquiry or parts / accessories / service request sent through the Services is a request only. It does not create a sale, reservation or contract.
- Quotations are not binding until issued in writing by our sales team. A vehicle booking is confirmed only after you complete the dealership’s booking documentation and payment as required, and is subject to the allocation and delivery policies applicable at that time.
- Service appointments are subject to confirmation by our service team and to workshop capacity. We may need to reschedule; please arrive on time with your vehicle documents. You can cancel an upcoming appointment in the Services or by calling us.
- Test drives are subject to confirmation, availability, and presentation of a valid driving licence and identity document.
- No online payment is taken through the Services. Parts and accessories prices, availability and fitment are confirmed by our parts team before any order.
- Used vehicle listings are subject to prior sale. Inspection information describes the vehicle’s condition at the time of inspection; you are encouraged to inspect and test-drive the vehicle before purchase.
5. Notifications and communications
By using the Services you agree that we may contact you by phone, SMS / WhatsApp, email or in-app / push notifications about your account, vehicles, appointments and requests. You can turn off promotional notifications in your device settings or by contacting us; important account and security messages may still be sent.
6. Acceptable use
- Do not use the Services for any unlawful purpose, to submit false requests, to access another person’s account or vehicle information, or to interfere with the security or operation of the Services (including automated scraping or excessive requests).
- Do not copy, modify or distribute content from the Services except for your personal, non-commercial use.
7. Intellectual property
Toyota names, logos and vehicle names are trademarks of Toyota Motor Corporation and are used by Toyota Walton Motors as an authorised dealer. Other content in the Services belongs to Toyota Walton Motors or its licensors.
8. Availability and liability
- We aim to keep the Services available and accurate but provide them “as is” and “as available”. Features may change, and the Services may be interrupted for maintenance or reasons beyond our control.
- To the extent permitted by law, Toyota Walton is not liable for any indirect or consequential loss arising from use of, or inability to use, the Services, or from reliance on indicative information shown in them. Nothing in these Terms limits any rights you have under applicable law, or our responsibility for services actually performed at our dealership, which remain governed by the documents issued for those services.
9. Closing your account
You may delete your account at any time in the app (Profile → Delete account) or at app.toyotawalton.com/delete-account.php. Dealership records are kept as described in our Privacy Policy.
10. Changes and governing law
We may update these Terms from time to time; the “Last updated” date shows the latest version, and continued use of the Services means you accept the updated Terms. These Terms are governed by the laws of Pakistan, and the courts at Lahore shall have jurisdiction.